Terms & Conditions

This website is owned and operated by ANZCRO Pty Ltd of 6 Short Street, Southport, Queensland, Australia 4215 and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this website (“the website”), which is set out on this website page.

Booking Terms & Conditions

COVID-19 Book with Confidence
In the event Covid related travel restrictions are imposed by government (State or National), and travel is impacted on the booked travel dates, Ski Express will provide a full refund (less supplier and 3rd party fees). Refunds may take up to 21 days to be issued. In the event of cancellations unrelated to Covid restrictions, Ski Express standard cancellation policy applies. Please speak with your Ski Express consultant for details.

$110 per person is required within 6 days of your holiday confirmation. Some activities/products have their own strict deposit regulations, which you will be made aware of at the time of booking. Failure to pay the deposit within 6 days of confirmation will result in automatic cancellation of all travel arrangements.

Full payment is due 30 days prior to departure. Bookings made within 30 days of intended travel are to be paid in full immediately upon confirmation. Certain special airfares may require payment immediately upon booking. In the event that ANZCRO agrees to the acceptance of Credit Card payments, they will be made available through special arrangement with the Travel Agent, ANZCRO reserves the right to charge a fee to the Credit Card Holder for this service.

Credit Card Information Security Policy
Ski Express uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are validated and authorised immediately, however transactions will not be completed until Ski Express has confirmed your itinerary requests. We do not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more information on online credit card payments.

Late Bookings
ANZCRO reserves the right to charge a late booking fee of $33 to cover additional costs associated with bookings made within 10 days of travel.
Please note: if you are traveling within 10 days time please call a Ski Specialist now 1300 432 211 to make this booking.

First time amendment is FREE. All additional amendments are liable to a maximum charge of $33 per amendment. Once Travel Documents have been issued, all amendments will be charged. Airline tickets have additional amendment charges. Please ask your Travel Agent or one of our Ski Specialists.

Note: If amendments are made, pricing for the full item will reflect the exchange rate valid at the time of the amendment.

NZETA – New Zealand Immigration Visa Changes
From 1 October 2019 the New Zealand Government is introducing a new travel requirement for some visitors and transit passengers. It is called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request this via the official mobile app or website. Costs apply. For further details and to check if you are required to obtain an NZeTA refer to immigration.govt.nz/nzeta

– Unused Car/Motorhome hire – NIL.
– Unused Accommodation/Service vouchers refunded at the sole discretion of ANZCRO. Product and service providers are unable to authorize any refund on ANZCRO’s behalf.

Cancellation Penalties Days Prior to Departure Fees AU$
6 days after confirmation A$110 per person plus any airline or ground operator charges.
30-15 days prior to travel 50% of the holiday cost plus any airline or ground operator charges.
14 days or less prior to travel 100% of the holiday costs.

SKI Products are non refundable

ANZCRO group bookings have unique cancellation penalties.

Product and Service providers are unable to authorise any refund on ANZCRO’s behalf. Any refunds due cannot be processed until the relevant funds have been returned by suppliers to ANZCRO.

Air Travel
Please ask your Travel Agent or our Ski Specialists about ANZCRO’s special (discounted) airfares. These are only available when packaged with the product and services featured in this website or in our brochure/s. Special amendment, deposit, cancellation and travel conditions apply to these airfares. Please ask your Travel Agent or our Ski Specialists for more details.

Early Bird Specials
Unless otherwise stated all Early Bird offers must be booked and paid in full by 31 May 2021. These offers are not combinable with Bonus Offers.

Bonus Offers
Unique booking conditions apply and excludes special events, ask for details when booking. Not combinable with Early Bird Offers.

Prices are per person, multishare as stated and are subject to availability. Please see the individual Terms and Conditions listed on each advertised package.

All Prices are expressed in Australian dollars and include New Zealand Goods and Services Tax. ANZCRO reserves the right to amend without notice any advertised prices. We refer to particularly but are not limited to amendments due to currency exchange fluctuations the withdrawal or adjustment of contracted rates with land and service providers, New Zealand or Australian Government charges and errors. Rates advertised on this website reflect information available to ANZCRO at time of submission and all possible care has been taken in its compilation. Current valid prices will be advised on request and confirmation by way of invoice to your Travel Agent when your booking is made. Pricing will be guaranteed only after ANZCRO has received total payment.

A valid Passport is required by all travellers to New Zealand. Those not travelling on an Australian Passport may require a Visa. This is the travellers responsibility. Air Tickets and Travel Vouchers will be issued after full payment has been received by ANZCRO. Documents will be forwarded to the Travel Agent, or you directly,  by standard mail. If Express Post or a Courier is required, a fee will be charged at ANZCRO’s discretion.

Product displayed is representative of that available. ANZCRO do not take responsibility for failure of any individual product/services to provide accurate information or for the photographs supplied by the product/service providers, for the use on this site.

Travel Insurance
ANZCRO strongly recommends that you consider purchasing a comprehensive travel insurance policy at the time of booking. Your Travel Agent will be able to advise and assist you with this or speak to one of our Ski Specialists. Cancellation fees charged by ANZCRO will not be waivered under any circumstances, where travel insurance may have covered you. Click here for a Travel Insurance Quote (nib Travel Insurance).

Disclosure: ANZCRO, ABN 16 073 214 490 is a distributor of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115932, AFSL No 308461, and receives a commission for nib products purchased through ANZCRO. ANZCRO acts as an agent for nib and not as your agent. ANZCRO cannot give advice about nib products, and any factual information provided is not intended to imply a recommendation or opinion about nib products. Before you buy, read the Product Disclosure Statement available from us. If you have a complaint about a nib product, see the Product Disclosure Statement for the complaints process. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).

All baggage and personal effects are, at all times, at your own risk. Any excess baggage charges are the responsibility of the passenger.

ANZCRO Group Booking additional booking conditions.
Any cancellation or amendment to these group travel arrangements must be made with the prior written approval of ANZCRO in the country the booking was made from to ensure a refund is payable. Product suppliers are unable to authorise refunds under any circumstances. Please familiarise yourself with the cancellation clause in your voucher cover. It is strongly recommended that you take out Travel Insurance to cover you for any such eventuality. Cancellation charges cannot be waived where Travel Insurance would have covered your situation. Where ever possible you should reconfirm your travel arrangements with each Supplier at least 24 hours prior to the date of travel. Contact details for each Supplier are shown on your vouchers.

ANZCRO GROUPS – Cancellation Penalties Days Prior to Departure Fees AU$
21 Days or more Loss of deposits plus any airline or ground operator charges.
7 to 20 Days Nil Refund
6 or less Days Nil Refund

Any refunds are solely at the discretion of ANZCRO. A service provider is unable to authorize any refund on ANZCRO’s behalf.

Group Refunds

  • Unused car/motorhome hires – Nil
  • Unused accommodation/service vouchers refunded at discretion of product supplier/ANZCRO
  • Unused open dated vouchers incur an $11 service charge per voucher

All SKI products are non refundable: Ski conditions are an act of nature and totally beyond our control. ANZCRO urges clients to check weather conditions before departing on any ski or snow dependent holiday as conditions can change at very short notice. ANZCRO takes no responsibility for late starts or early finishes to the ski season.


Airline Disclaimer
The airlines do not, by virtue of their endorsement of this website, represent themselves either as contracting with any purchaser of a holiday from ANZCRO or as having any other legal relationship with any other purchaser. All airfares have unique booking, amendment, travel and cancellation conditions. Please ask your travel agent or our ski specialists for these conditions when making your booking.


  • The Trade Practices Act implies a warranty that the services rendered by Australia new Zealand Central Reservations Office will be rendered with due care and skill and nothing contained in these conditions is to be construed as in any way excluding, restricting or limiting that warranty or any other rights implied by law which may not be excluded, restricted or modified.
  • ANZCRO and its associated companies and their employees are not liable for:
  • Any event beyond their control, including (but not limited to) war, disturbance, fire, flood, unusually severe weather, act of God, act of government or other authorities, accident or failure of machinery or equipment, or industrial action (whether or not including ANZCRO employees):nor
  • Any act or omission whatsoever (whether within or outside their control) in relation to any booking, contract, travel accommodation, excursion or other holiday services (including the carriage of baggage) which results in any direct, indirect or consequential loss, damage, death, injury, delay, liability, additional expenses or inconvenience. ANZCRO are tour wholesalers who arrange the provision of the products and services listed. ANZCRO does not take responsibility for the failure of individual properties, plant or services detailed on this web site.


Using our website
When using this website you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.
Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.
If you do not wish to be bound by these terms and conditions then you may not use our website.
You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

Applicability of online materials
Unless otherwise specified the materials published on our website are presented solely for your private, personal and non-commercial use.
We have used our reasonable endeavours to ensure that our website complies with Australian law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside of Australia.
We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

Copyright & monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource for our travel services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked sites
We make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

Your privacy
We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.